Terms of service

Terms of Service

Welcome to Family Made Co. By accessing our website or purchasing from us, you agree to the following Terms of Service. Please read them carefully before using our site.

About us

Family Made Co is a small, family-run business offering handmade goods. All products are made by our family and may vary slightly due to their handmade nature.

Use of this website

By using this website, you agree to:

  • Use it for lawful purposes only

  • Not misuse, copy, or reproduce any content without permission

  • Not attempt to interfere with the website’s operation or security

We reserve the right to restrict or terminate access if these terms are breached.

Products and descriptions

We take care to describe and photograph our products accurately. However, as all items are handmade:

  • Each item is unique

  • Minor variations in colour, size, texture or finish may occur

  • These variations are not considered faults

Product images are indicative only and may appear slightly different due to screen settings or lighting.

Pricing and payment

All prices are listed in Australian dollars (AUD) unless stated otherwise. Prices may change without notice.

Payment must be made in full at the time of purchase. Orders will not be processed until payment is received.

Orders and acceptance

Once you place an order, you will receive an order confirmation email. This confirms receipt of your order, not acceptance. We reserve the right to cancel or refuse any order, including in cases of pricing errors, stock issues, or suspected misuse of the site.

If an order is cancelled after payment, you will be refunded in full.

Shipping

Shipping times are estimates only and may vary depending on location and external factors outside our control. We are not responsible for delays caused by postal services or couriers.

Risk of loss or damage passes to you once the item has been dispatched.

Returns and refunds

Our Returns & Refunds Policy forms part of these Terms of Service. Please refer to that page for full details.

Nothing in these terms excludes or limits your rights under Australian Consumer Law.

Intellectual property

All content on this website — including text, images, logos and designs — is the property of Family Made Co unless otherwise stated. You may not reproduce, distribute or use our content for commercial purposes without written permission.

Limitation of liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential loss arising from use of this website or our products

  • Our liability for goods is limited to remedies available under Australian Consumer Law

This does not exclude any consumer guarantees that cannot be excluded under law.

Privacy

Your personal information is handled in accordance with our Privacy Policy. By using this website, you consent to the collection and use of information as outlined there.

Changes to these terms

We may update these Terms of Service from time to time. The version published on our website at the time of use applies. Continued use of the website indicates acceptance of any updated terms.

Governing law

These Terms of Service are governed by the laws of Australia. Any disputes will be handled in accordance with Australian law.

Contact us

If you have any questions about these Terms of Service, please contact us at:

Email: familymadeco@gmail.com